HappyRobot

Outbound call outage
Resolved·Partial outage

Services have been fully operational for more than 5 hours. Our team is continuing to monitor system health to ensure stability.

Mon, Oct 20, 2025, 03:31 PM
(6 days ago)
·
Affected components
Platform
Updates

Resolved

Services have been fully operational for more than 5 hours. Our team is continuing to monitor system health to ensure stability.

Mon, Oct 20, 2025, 03:31 PM

Monitoring

We are continuing to monitor the situation. While our services appear to have been restored we remain cautious and alert to changes from our downstream vendors as they navigate the AWS outage that occurred a few hours ago. We will continue to update as we get more information.

Mon, Oct 20, 2025, 02:45 PM(45 minutes earlier)

Monitoring

We are continuing to monitor the situation. While our services appear to have been restored we remain cautious and alert to changes from our downstream vendors as they navigate the global AWS outage that occurred a few hours ago. We will continue to update as we get more information.

Mon, Oct 20, 2025, 12:23 PM(2 hours earlier)

Monitoring

At this time we can see that some traffic through outbound calls is making it through. We are still continuing to monitor. https://status.twilio.com/
https://health.aws.amazon.com/health/status

Mon, Oct 20, 2025, 11:18 AM(1 hour earlier)

Investigating

At this time we are experiencing outages for outbound calls due to an ongoing AWS/Twilio incident. We have all hands on deck working on remediation.

https://status.twilio.com/
https://health.aws.amazon.com/health/status

Mon, Oct 20, 2025, 08:45 AM(2 hours earlier)
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